அடிக்கடி கேட்கப்படும் கேள்விகள்
உங்கள் பொதுவான கேள்விகளுக்கான பதில்கள் கீழே உள்ளன. வேறு ஏதேனும் கேட்க வேண்டுமெனில் வாட்ஸ்அப் செய்யுங்கள்.
Do you sell genuine leather?
Yes. Most of our pieces are genuine leather. On the rare piece that uses a synthetic material, it is stated clearly on that product's page.
Can I see a piece before I buy it?
Yes. Visit our store in Chennai to see and check ready pieces in person. The address and opening hours are on our Contact page.
How do I order?
Open a product and choose "Customize this", or message us on WhatsApp. We confirm everything with you directly before anything is made or sent.
Can you customise a product for me?
Most of our pieces can be made in your size, colour and with small design changes. Use the Customize page and tell us what you have in mind.
How long does a customised piece take?
It depends on the design. We give you the expected time when we confirm your order.
How do I pay?
Payment is arranged directly with the store once your order is confirmed. We will tell you the options at that time.
Do you ship outside Chennai?
Yes, we ship across India. See the Shipping page for timelines.
Can I return or exchange something?
Ready pieces that arrive damaged or not as described can be sorted out within 3 days of delivery. Customised pieces cannot be returned. See the Returns page for details.
How do I look after my leather?
See our Leather Care Guide for simple tips to keep your pieces looking good for years.